We have a 45-day return policy, which means we accept returns for eligible items within 45 days of purchase.
To be eligible for a return, your item/s needs to be in the exact same condition it was received, with tags, and in its original packaging for us to accept it back. This means no signs of wear, including deodorant stains, cigarette odor or any other odor, major wrinkling, pet hair, etcetera. You’ll also need the receipt or proof of purchase included.
To start a return, you can contact us at firstname.lastname@example.org.
- Make sure you have your original order number included in the email.
- You will have the option to return for either a refund to your original form of payment, or for store credit.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive the return, we will notify you. After the condition of the returned item is confirmed, we will send a refund for the full item cost minus the return label cost. Unfortunately, we do not refund the original shipping cost, only the cost of the item. Refunds can take anywhere from 5-7 business days to process back into your bank account. If you opted for store credit, you will be issued an online gift card.
**Please print out your original order confirmation and put it into the box/bag with your return. Next, attach the pre-paid label and drop it off at the post office.
Please note: Returns that do not follow these guidelines may cause delays or incur additional fees.
- Shipping fee (cost varies by package weight). This is only if item is returned with irreversible damage and needs to be sent back to customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sanitary items (Face Masks, Bandanas, etc.), custom products (such as special orders or personalized items), and personal care goods (such as handkerchiefs). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
**Please print out your original order confirmation and put it into a box/bag with your return. Next, attach the pre-paid label and drop it off the post office. No need to wait in line!